A report by NICE inContact says 70% of businesses have their entire contact center technology in the cloud or are planning to partially move next year.
The Customer Experience (CX) Transformation Benchmark study shows businesses are benefiting from having their contact center in the cloud. They are experiencing customer satisfaction (CSAT) that is 18% higher than those with on-premises services.
Growth of the Cloud Contact Center The growth is being driven by the customer-centric culture digital technology has made possible. Consumers now want personalized services and real-time access to the resources they need to solve their problems. And this is not only taking place with large enterprises.
Small businesses also have to provide quality service if they want repeat customers. The good news is there are more affordable tools than ever to make this possible. The challenge comes in making sense of all the data these tools generate to deliver great customer service.
This is exactly what Paul Jarman, NICE in Contact CEO, explains in the press release for the report.
Jarman says, “Fr..
Google Cloud architects are in demand – Get in on the action
Get the extensive Complete Google Cloud Mastery Bundle for $39. Usually priced at $1,392, you’ll be saving an impressive 97% off the deal.
Whether you notice it or not, we interact with AI technology on a daily basis. We ask Alexa to tell us the weather, Google auto-fills our questions, and Spotify predicts what new artists we’re going to love. Normal life is freaky like that.
With more and more companies using cloud technology for AI applications, the demand for Google Cloud architects is on the rise. The Google Cloud Platform is a suite of computing services (the same ones that power Google Search and YouTube) and according to Global Knowledge’s Salary Survey for 2018, a GCP Cloud Architect can expect salaries on average of $139,529. Talk about a nice chunk of change. Read more…